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Payment
Which forms of payment are accepted?
We Accept the Following Payments:
- Visa
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- UnionPay
Unfortunately, we do not accept American Express or foreign cards at this time.
What information is needed for payment?
Required Information for Payment:
To complete your purchase, we will need the following details:
- Card Information: The card number, expiration date, and CVV (security code) for credit/debit card payments.
- Billing Address: The address associated with your payment method.
- Payment Method Details: For alternative payments (e.g., Apple Pay, Google Pay, PayPal), you will be prompted to authenticate or provide your account information.
- Email Address: For order confirmation and receipt purposes.
Please ensure all details are accurate to avoid delays in processing your order.
Returns & Exchange
Could I exchange it or send it back?
Return policy?
If you've changed your mind or don't think the item will work in your design, you have 14 days to return your order. Please send us an email to info@deccori.co.uk. We'll advise the next steps (we can't accept return requests by phone).
Returned items must be in a resalable condition (for example, not have been partly or fully assembled and have all their packaging). You are responsible for their safe return. While we might offer free delivery, our competitive pricing means we cannot offer free returns.
Returning fragile or expensive furniture requires specialist companies to handle delicate and heavy items safely, so they cost more than standard couriers. We can collect for a pre-agreed fee. As a guide, this is from £15 - £250 (depending on item size/weight/fragility/location) but can be considerably more for large, heavy, or fragile items (around 10% of the item cost). You can return items yourself at no cost. If you'd like to discuss the return carriage fee before ordering, please get in touch on info@deccori.co.uk.
If you arrange to return the item yourself, please use an appropriate service that covers you if the item becomes damaged or lost as we can't refund you in these circumstances. Just be aware that most couriers list glass items on their 'non-compensation' list, so don't use couriers for any glass or mirrored item as they won't compensate you if the item arrives damaged.
Do you allow exchanges?
Exchanges may be considered on a case-by-case basis, subject to product size, delivery conditions, and stock availability. For further details, kindly reach out to us at info@deccori.co.uk.
Special Offers
Special Offers at Our Online Store
We love rewarding our customers with exclusive deals! Keep an eye out for:
- Limited-Time Discounts: Enjoy seasonal sales and flash deals on selected items.
- Free Shipping: Get free delivery on orders over a certain amount or during special promotions.
- Exclusive Online Offers: Sign up for our newsletter and gain access to special promotions, early access to sales, and more.
- Bundle Discounts: Save more when you purchase multiple items together.
Be sure to check back often and follow us on social media for the latest updates on our special offers.
Special Offer Item Availability
Please note that if a special offer item is sold out, we cannot guarantee that additional stock will be available. Availability is subject to current stock levels.
Shipment
What are the shipping charges?
Shipping Charges
Shipping charges vary depending on the size of the items and the delivery location. The exact shipping cost will be calculated at checkout, based on your order details and destination.
Do you provide shipping to other countries?
We currently offer delivery to mainland UK only. For international shipping inquiries, please contact us directly at info@deccori.co.uk, and we will be happy to assist you.
Customer Care Service
How do I connect to your customer care service?
At Deccori, we are committed to providing exceptional service and support. Our dedicated Customer Care team is here to assist you with any inquiries, concerns, or assistance you may need. Whether it's about product information, order status, returns, or special requests, we're here to help.
How can I contact your customer support department?
Contact Us:
- Email: info@deccori.co.uk
- Phone: 07850681213
- Hours of Operation: Monday to Friday, 9:00 AM - 5:00 PM (GMT)
For faster assistance, feel free to reach out to us via email, and we will respond as soon as possible.
Thank you for choosing Deccori. Your satisfaction is our priority!
Can I cancel my order?
Cancellation Policy
You may cancel your order within 7 days of placing it and receive a full refund. After this 7-day period, cancellations will no longer be accepted, and a refund will not be issued.
Items must have all of their original packaging as this properly protects them on their journey back to us. Plus... it means we can give the item a lovely new home in our Outlet section. If you return an item without all its original packaging, we might have to deduct a 20% re-packaging fee from the refund you’re owed. This represents the price reduction that a future buyer will expect for an item without its packaging. We might also make further deductions to the refund if we discover the item has been damaged because it wasn’t packaged properly.
If you cancel an order that we have already shipped, or if we cannot deliver an order because you are not at home or there are access difficulties that you haven’t told us about in advance, we may deduct delivery costs from the refund owed.
Cancelling discounted orders?
If we provided a discount when you placed your order, we’ll have provided this based on you spending a certain amount with us. If you subsequently return any part of the discounted order, this will lower your spend with us and therefore may make you ineligible for the discount. We reserve the right to remove the whole discount provided on your full order from the refund you are due. Please contact us to discuss this if you wish to return part of a discounted order.
Packaging
Important terms
Items must have all of their original packaging as this properly protects them on their journey back to us. Plus... it means we can give the item a lovely new home in our Outlet section. If you return an item without all its original packaging, we might have to deduct a 20% re-packaging fee from the refund you’re owed. This represents the price reduction that a future buyer will expect for an item without its packaging. We might also make further deductions to the refund if we discover the item has been damaged because it wasn’t packaged properly.
If you cancel an order that we have already shipped, or if we cannot deliver an order because you are not at home or there are access difficulties that you haven’t told us about in advance, we may deduct delivery costs from the refund owed.
Damage
Received a damaged or faulty item?
It’s rare, but items can sometimes become damaged while on their travels. It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you spot something wrong, please notify us within 24 hours of delivery by sending a replacement or return request at info@deccori.co.uk. You'll be asked for all the info we need to get on and try to remedy things. While we do this, please keep all of the packaging and the item safe and sound.
We will replace items that arrive faulty or damaged for free. If you decide you do not want a fault-free replacement item, we will consider this a change of heart and you will be liable for the return cost. If a product arrives damaged, or we made an error, and we cannot remedy it with either a full replacement or replacement parts, we will pay to return the item to us.
Important terms
Items must have all of their original packaging as this properly protects them on their journey back to us. Plus... it means we can give the item a lovely new home in our Outlet section. If you return an item without all its original packaging, we might have to deduct a 20% re-packaging fee from the refund you’re owed. This represents the price reduction that a future buyer will expect for an item without its packaging. We might also make further deductions to the refund if we discover the item has been damaged because it wasn’t packaged properly.
If you cancel an order that we have already shipped, or if we cannot deliver an order because you are not at home or there are access difficulties that you haven’t told us about in advance, we may deduct delivery costs from the refund owed.
Made-to-Measure Items
What is a Made to Order item?
Many of our furniture pieces and some other items are made to order, which means we do not hold stock of these pieces and that they are made by the manufacturer only when an order is placed.
When will I receive my Made to Order item?
All made-to-order items will have an
expected dispatch date on the product page and in the bag. Most furniture items
will be delivered within 3-12 weeks.
If you have ordered a mix of made-to-order items and ‘in-stock’ items, the ‘in-stock’ items will be sent immediately via
our normal couriers. Made-to-order furniture is delivered by our specialist
courier partner Domestic Distribution, sometimes using a white glove delivery
service.
Can I return my Made-to-Order item?
How can I get my money back?
Several types of goods are exempt from being returned. Custom-made goods such as sofas, beds, headboards, armchairs, occasional chairs, and dining chairs cannot be returned.
Additionalnon-returnable items:
Custom-made products where materials are selected cannot be returned. Charges will apply on all made-to-order furniture returns, and delivery costs will not be refunded.
You have 14 working days from receipt of your made-to-order furniture item to return it.
Items must be returned to us unused, in original packaging, and in a resalable condition. If the item has not been returned in a fully resaleable condition, we reserve the right to refund the item or deduct up to 100% of the original selling price from the refund amount.
Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
To return any oversized furniture items please contact Customer Care.